Audit Log

Audit Log

Audit logs record all actions performed by users across different modules, such as logging in, viewing, adding, editing, deleting, logging out, and other activities.

Benefits:
  1. Provide visibility into user behavior to ensure compliance.
  2. Identify suspicious behavior, unauthorized modifications in application settings, and potential security breaches.
  3. Optimize server resources by analyzing peak login times.
  4. Improve business processes based on user interaction data.
 
Role Required: SDAdmin
Audit logs are not supported for the Problems, Assets, CMDB, and Purchases modules. 
  

View Audit Log 

To view audit logs, go to Setup > Data and Administration > Audit Log.

This page provides an overview of user actions, the user's IP address, the module where the actions were taken, and additional information.

To know more about the details tracked in the audit log, refer here.
 

 List View Actions

  1. You can perform the following actions on the log.
  2. Search through each column of the log using .
  3. Add or remove columns from the list view using .
  4. Adjust the number of log entries displayed on the page using .
  5. View the total number of log entries and the number of log entries on the page using .
  6. Navigate through the log pages using the  icons.
  7. Refresh the log using.
  8. View log entries recorded within a specific time frame using the time filter . You can choose a predefined time range from the drop-down or set a custom time range.
 

 Entities Tracked

  1. Requests
  2. Solutions
  3. Projects
  4. Tasks
  5. Approvals
  6. Announcements
  7. Dashboards
  8. Instance Settings
  9. Incoming/Outgoing Mail Settings
  10. Advanced Portal Settings
  11. Security Settings
  12. Two Factor Authentication
  13. Request Layout Settings (theme, color, etc.)
  14. ESM Portal Customizations
  15. Self-Service Portal Customizations
  16. Survey Configurations
  17. Attachment Settings
  18. Active Directory
  19. LDAP
  20. Field and Form Rules
  21. Chat Settings
  22. ME Integrations
  23. Third Party Integrations
  24. Zoho Flow Agent
  25. Integration Key
  26. Custom Menu
  27. Custom Triggers
  28. Custom Schedules
  29. Custom Widgets
  30. Webhooks
  31. Global Variables
  32. Page Scripts
  33. Zoho Creator App
  34. SMS Notification Settings
  35. Zia
 
 

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