IT Assets
Workstations
Workstations Workstations are high-performance IP-based computers designed for technical tasks such as data analysis, software development, etc. Add New Workstation To add a workstation, Go to the workstations list view under Assets. Click New on the ...
Reconcile IT Assets
Reconcile IT Assets Merge duplicated asset details. The asset that was created last will be retained. Use Case: Say an asset was created as follows, An asset is created manually by a user with a unique name. Or, An asset is created by AssetExplorer ...
Import IT Assets
Import IT Assets You can bulk add asset records to AssetExplorer by importing asset data from XLS, XLSX, or CSV files. Go to the IT asset product type/component list view, and click > Import Assets. You can import up to 3,000 asset records at a time. ...
Change Scan Credentials for IT Assets
Change Scan Credentials You can change scan credentials for the bulk of assets. You can do so using the following options: Network Mode Scan & Credential Mode Scan. To change scan credentials, Go to Assets. Click IT Assets under Assets on the left ...
Modify Product Type
Modify Product Type To modify the product type of an asset, Go to the assets list view and select the required assets. Click Actions > Modify Type. Select the required product type from the drop-down. Choose the product. Click Save. Modifying the ...
Modify State of IT Assets
Modify State of IT Assets Update the availability or status of assets. Asset state helps you track and manage the life cycle of assets. On the assets list view, select the required assets. Click Actions > Modify State. Select the required state and ...
Assign IT Assets to Department/Site
Assign IT Assets to Department/Site Track the ownership and physical location of an asset within an organization. On the assets list view, click Actions > Assign to Site or Assign to Department. Select the required site or department. Click Save. You ...
Add IT Assets to Group
Add IT Assets to Group Types of asset groups in ServiceDesk Plus: Static Group: Add the relevant assets to the group manually. Dynamic Group: Assets matching certain criteria are added to the group automatically. Create Asset Group Go to Assets > ...
Edit/Delete IT Assets
Edit IT Assets Role Required: SDAdmin, SDSiteAdmin, Technicians with Edit Assets permissions. In the Assets tab, select the IT asset product type from the left navigation pane. From Asset Details Page: On the asset list view, select the IT asset to ...
Add IT Assets
Add New IT Asset Go to Assets, and use the left navigation pane to open the preferred product type list view. Click New and choose one of the options: Add asset through form: Manually enter details of the asset in the form configured for the product ...