OAuth SSO Troubleshooting

OAuth SSO Troubleshooting

Troubleshooting

Error Code

Description

Solution

6

Authorization Code is null

Ensure if ClientID, scope and Authorization URL are correct.

60

User not found (during email-based OAuth login)

If the user does not exist in AssetExplorer, create a new user manually and configure the email address.

61

Login is disabled for the user.

Enable login for the user.

62

More than one user is configured with the login email ID.

Ensure that the login email address is configured with only one user. This error is thrown if the login email ID is configured as a primary/secondary email address of another user.

52 

No such user exists in the application or the user is not a technician.

Create a new technician manually with the received property or change the requester into a technician.

3

Invalid client secret

Ensure that the secret value is correctly copied from the authorization server (not the Secret ID)

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