1. Go to Admin > Organizational Details > Technicians and click Add New.
   
2. Use the pointers below to configure the fields. 
   

Field Name	Explanation
Name fields	Enter first name, middle name, and last name.
Display Name*	Provide a unique display name.
Employee ID	Provide an employee ID.
Job Title	Provide a job title.
Department Name	Select the department to which the user belongs to. This field is displayed only if departments are configured under Admin > Organizational Details > Department.
Phone	Add a phone number.
Mobile	Add a mobile number.
Business Impact	Select the impact the user has on your organization. This field is displayed only if impact is configured under Admin > CMDB > Impact.
Description	Add a relevant description.
Primary Email	Add the primary email id.
Secondary Email IDs	Add secondary email ids if applicable.
SMS Mail ID	Add SMS email. Provided by mobile service providers.
Purchase Approver	Check this box to allow the user to approve purchase orders and set the approval limit within which the user can approve.
Associated Sites	Add the technician to one or more sites.
Reporting To	Enter the name of the user to whom should the new user should report to. You can also choose from an existing user by clicking the icon.
Login Name*	Provide a unique login name.
Password*	Enter a password
Retype Password*	Retype the password to confirm.
Domain	Select domain if applicable
Assigned Roles*	Assign roles to the technician.
API Key Details	Allow technicians to generate API keys.
UEM Product Plugin	Create a user with the same login credentials in UEM product applications.

* Mandatory fields

1. Finally, click Save.
   

 

1. Finally, click Save.
   

Schedule AD Import of Technicians