AssetExplorer helps in monitoring various service packs like hotfixes, security updates, installers, etc. by scanning workstations.
Role Required: SDAdmin, Technicians with View Assets permission.
To view the service pack details,
- Go to Software > Service Packs
- Click the service pack name to view its details.
The service pack details page shows the number of installations as well as the specific software it applies to.

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