Sites

Sites

Configure sites to represent different branches or locations of your organization. Sites help manage location-specific settings, technicians, support groups, holidays, service level agreements (SLAs), and organizational roles.

Administrators can add, edit, and delete sites. 

Site Admins can view, edit, and delete only the sites with which they are associated.


Configure a Site 

  1. ESM setup, go to ESM Directory > Sites. 
  2. Non-ESM setup, go to Admin > Sites.
  3. Click New




 

  1. Enter the Name of the site.
  2. Fill in the required details under Basic Details and Address and Contact Information.
  3. Under Related Settings, select the required Support Groups, SLA, and Technicians.
  4. Select the required Reference Site under Holidays.
  5. Under Organization Roles, click Assign Roles.
  6. Select the required Role Name and User. You can add or remove role assignments as required.
  7. Click Save.


 

Info
Organizations can configure and manage up to 3,000 sites in the application.

Info
Existing organizations with more than 3,000 sites cannot add new sites. For assistance, contact the ServiceDesk Plus support team at servicedeskplus-support@manageengine.com.


List View Operations

From the Sites list view, you can perform the following actions:
  1. View Active and Inactive sites.
  2. Add a new site.
  3. Edit selected sites.
  4. Import site details.
  5. Search for sites.
  6. Mark a site as the default site, which serves as the Base Site across the application.
Info
Records, site-based configurations, and users without a site association are automatically mapped to the Base Site. The current Base Site cannot be deleted.
  1. Customize the displayed columns by using Add / Remove Columns.
  2. Delete sites that are no longer associated with any records.
  3. Restore inactive sites by using Mark as Active.
  4. Perform single or bulk actions from the Actions menu.
  5. Navigate between pages and configure the number of records displayed per page.


Site Deletion

Sites synchronized from the ESM Directory can  be deleted only by the Organization Administrator.

When a site associated with records such as assets, preventive maintenance tasks, incident templates, site references, or instance user import criteria is deleted, reassign those associations to another active site. Deleted sites are moved to the Inactive list and can be managed from there.
 
Info
The current Base Site cannot be deleted.

  1. If the department associated with an asset is unavailable in the destination site, the asset is moved to the In Store state.
  2. Site details such as Description, Region, Address, and similar attributes can be updated only in the ESM Directory.
  3. Departments for a site can be created and managed only in the ESM Directory.