Scan Assets - FAQ

Scan Assets - FAQ

How to perform a domain scan in AssetExplorer?
When you install and start AssetExplorer for the first time, it detects all the domains in your network and the neighboring network of the server on which it is installed.

You can configure domain details under Admin > Discovery > Windows Domain Scan. 
From build 11300, AssetExplorer mandated UEM agents for scanning Windows machines. Learn more.

What are the various scanning methods supported by AssetExplorer?
Refer to this link to know about the various scanning methods.

What are the devices that can be scanned by AssetExplorer?
With AssetExplorer, you can scan:
  1. Domains and networks part of your enterprise.
  2. Windows, Linux, MAC, Solaris, HPUX, AIX machines
  3. VMWare, Hyper V devices,
  4. Printers, Routers, Switches, Cisco IP phones, and other SNMP-supported devices.
UEM Agents are mandatory for scanning Windows, Linux, and Mac machines from build 11300.

What are the ports used by AssetExplorer for scanning devices?
Refer to the following link: Ports used during scan.

How to configure AssetExplorer to perform automatic asset scan?
Go to Admin > Discovery > Schedule Scan to scan your network periodically, enable regular cleanup of scanned information, and set the re-scan interval. Learn more.

How to scan WAN environments (or) What is the purpose of a distributed asset scan?
Refer to the following link: Scanning WAN environment 

How to track machines that are not connected through VPN? (or) How to track user devices that keep moving around and cannot be recorded in the corporate network?
Refer to the following link: Scanning Roaming User devices.

How to scan new workstations added to a network without performing a complete domain/network scan?
You can scan individual devices as explained here.
You can also configure AssetExplorer look for new workstations added to the network periodically. Go to Admin > Discovery > Schedule Scan and enable Scan new devices added to the network. Learn more.

How does AssetExplorer identify the uniqueness of the workstation?
Refer to the following link: Identifying uniqueness of workstation