Remote Control

The ports - ICMP echo and ICMP echo reply, should be allowed in the firewall as it is used to ping the target machines.

Enable technicians to access and take control of workstations remotely for troubleshooting or support purposes.

AssetExplorer allows technicians to connect remotely via UEM Product integration or Web RDP.

• Related Articles

• Configure Remote Control Credentials

  Role Required: SDAdmin Remote Control credentials are used for taking remote sessions of windows workstations. To configure scan credentials for Remote Control, Navigate to Admin > Discovery > Credentials Library. Click Add New Credential. A New ...

• Remote Control - UEM Products

  Role Required: SDAdmin AssetExplorer integrates with Unified Endpoint Management (UEM) products, allowing IT admins to manage and secure endpoint devices such as workstations, smartphones, or virtual machines from a centralized location. ...

• Remote AssetExplorer Server Functionalities

  Role Required: SDAdmin When using AssetExplorer as a remote server, certain functions will be limited. Only the Home, Assets, Scan, and Community tabs will be accessible. We recommend using the remote server solely for inventory purposes and not ...

• UEM Product

  The remote desktop sharing feature in UEM products enable administrators to access remote computers in a network. Currently, AssetExplorer can be integrated with one of the following UEM products: Endpoint Central Patch Manager Plus Remote Access ...

• Change Credentials

  Workstation credentials are required to initiate remote sessions. If the workstation remote connection fails, you can change the credentials configured. Role Required: SDAdmin, SDSiteAdmin, AERemoteControl In the Assets tab, select Workstation on the ...