Remote Control

The ports - ICMP echo and ICMP echo reply, should be allowed in the firewall as it is used to ping the target machines.

Enable technicians to access and take control of workstations remotely for troubleshooting or support purposes.

AssetExplorer allows technicians to connect remotely via UEM Product integration or Web RDP.

• Related Articles

• Configure Remote Control Credentials

  Role Required: SDAdmin Remote Control credentials are used for taking remote sessions of windows workstations. To configure scan credentials for Remote Control, Navigate to Admin > Discovery > Credentials Library. Click Add New Credential. A New ...

• Web Remote Control

  Web RDP is an inbuilt tool to facilitate remote sessions on Windows machines. Role Required: SDAdmin,SDSiteAdmin, AERemoteControl Benefits Secure connection as Web Remote requires zero installation on the client's machine. It functions as a separate ...

• Remote Control - UEM Products

  Role Required: SDAdmin AssetExplorer integrates with Unified Endpoint Management (UEM) products, allowing IT admins to manage and secure endpoint devices such as workstations, smartphones, or virtual machines from a centralized location. ...

• Web Remote

  Role Required: SDAdmin Currently, the Web Remote feature is only available for Windows machines. However, Linux and Mac computers can be remotely controlled using Remote Desktop Sharing Feature in Endpoint Central. Click here to know more. Web remote ...

• Remote AssetExplorer Server Functionalities

  Role Required: SDAdmin When using AssetExplorer as a remote server, certain functions will be limited. Only the Home, Assets, Scan, and Community tabs will be accessible. We recommend using the remote server solely for inventory purposes and not ...