Notification Tones

Configure instance specific tones for important events in the application, which help you identify the event and take necessary action.

You can configure notification tones for the following:

1. Broadcast Messages: A notification tone plays each time you receive a broadcast message.
   
2. Technician Notifications: A notification tone plays each time you receive a notification related to help desk activities such as approvals, reminders, or request activities.
   

To configure notification tones,

1. Click the profile icon and select Notification Tones.
   
2. In the displayed pop up, select the required tone for each action from the corresponding drop-down.
   
3. Click beside a field to preview the selected tone.
   
4. Click Save.
   

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