FAQs Related to UEM Products
With the last upgrade of AssetExplorer, it looks like we need to install Endpoint Central for scanning Assets. Is it included with our Enterprise License or does it need to be purchased as an Add-On?
AssetExplorer uses powerful and secure agents from Endpoint Central for scanning, remote control*, and fetching warranty information. It doesn't require any additional licenses to be purchased.
Remote control is available for free for customers who have already been using AssetExplorer versions 6900 and above. However, this feature is available as an add-on for new customers.
What does the UEM Agent do? Is it free?
UEM agent or Endpoint Central agent is used for asset discovery in AssetExplorer. UEM is free for up to 25 devices.
Do we need to purchase a license for UEM to scan assets?
Regardless of purchasing a UEM license, the Endpoint Central agent will perform asset discovery in AssetExplorer.
Is UEM installation necessary? How long does the trial version last?
For asset discovery in AssetExplorer, UEM installation is required. UEM will revert to a free edition after a 30-day trial.
How can I download the Endpoint Central agent and Patch Manager agent on the same machine?
As of now, you cannot install two Endpoint Central agents on one machine. From version 6900, we support integration with other UEM products such as Patch Manager Plus. You can download the Patch Manager Plus from AssetExplorer after UEM integration. Please write to us here for more information.
Noticed that Endpoint Central is currently installed in trial mode (30 days). Can you advise on what will happen at the end of this period?
Endpoint Central is installed as a trial version for 30 days. During this period you can explore full UEM features. At the end of this 30-day period, it automatically converts to a free edition. However, the features mentioned below will continue to work for all assets managed in AssetExplorer.
- Agent-based Scan for scanning Windows, Mac, and Linux machines
- Remote control for Windows, Mac, and Linux machines
- Warranty information for devices
- Auto upgrade of agents to newer versions
Remote control is available for free for customers who have been using AssetExplorer version 6900 and above and is available as an add-on for new customers.
After our recent AssetExplorer upgrade, I see a notification insisting I upgrade the Endpoint Central server? Is it mandatory?
While upgrading AssetExplorer to later versions, a few upgrades might also require the Endpoint Central server to be upgraded for compatibility. In such cases, a message will be displayed on the top banner in AssetExplorer. Please note that this upgrade must be performed manually.
When will the 30 minute restriction be removed? If the scan fails and an adjustment is made, we can't test again for another 30 minutes.
An asset can be scanned once every 30 minutes using AssetExplorer. During this time, the resources will be locked. In case of any modifications on the client machine, like software installation or uninstallation, the agent will automatically perform a scan and transmit the data to the server.
Can I get complete hardware and software details of my VMs hosted on ESXi and Hyper-V servers?
Yes, you can scan the VMs and get the complete details by installing Linux and Windows Endpoint Central agents in the respective Operating Systems.
Do I need to get additional Technician Licenses in Endpoint Central to use the scan feature in AssetExplorer?
For performing scans on AssetExplorer, you do not have to purchase additional technician licenses in Endpoint Central. However, you may need it if you have Endpoint Central purchased separately and want the UEM features (software install/uninstall, remote control, etc.) to be done by Endpoint Central technicians.
Related Articles
UEM Products
AssetExplorer integrates with ManageEngine's Unified Endpoint Management (UEM) products to help IT admins secure and manage devices such as workstations, smartphones, or virtual machines from a central location. Role Required: SDAdmin The latest ...Remote Control - UEM Products
Role Required: SDAdmin AssetExplorer integrates with Unified Endpoint Management (UEM) products, allowing IT admins to manage and secure endpoint devices such as workstations, smartphones, or virtual machines from a centralized location. ...FAQs Related to Linux Machines
Is it possible to scan devices if AssetExplorer is installed on a Linux machine? Endpoint Central is currently only compatible with Windows operating systems. If AssetExplorer is installed on a non-Windows server, such as Linux, then Endpoint Central ...UEM Product
The remote desktop sharing feature in UEM products enable administrators to access remote computers in a network. Currently, AssetExplorer can be integrated with one of the following UEM products: Endpoint Central Patch Manager Plus Remote Access ...UEM Integration
With the last upgrade of AssetExplorer, it looks like we need to install Endpoint Central for scanning assets. Is it included with our Enterprise License or does it need to be purchased as an Add-On? AssetExplorer takes advantage of more secured and ...