FAQs on Agent-Based Scan
How does an agent-based scan work?
Please refer to this link for more details.
What is the OS supported in the agent-based scan?
Windows OS | Windows Server OS | MAC | Linux |
Windows 11 Windows 10 Windows 8.1 Windows 8 Windows 7 Windows Vista Windows XP | Windows server 2019 Windows server 2016 Windows server 2012 R2 Windows server 2012 Windows server 2008 R2 Windows server 2008 Windows server 2003 R2 Windows server 2003 | 10.7 Lion 10.8 Mountain Lion 10.9 Mavericks 10.10 Yosemite 10.11 El Capitan 10.12 Sierra 10.13 High Sierra 10.14 Mojave 10.15 Catalina 11.0 Big Sur | Ubuntu 10.04 and later versions RedHat Enterprise Linux 6 and later versions CentOS 6 and later versions Fedora 19 and later versions Mandriva 2010 and later versions Debian 7 and later versions Linux Mint 13 and later versions Open SuSe 11 and later versions Suse Enterprise Linux 11 and later versions Pardus 17, and 19 Oracle Linux Server 6, 7, and 8 |
From which build will the Endpoint Central agent be used for agent scan?
Build No 6900.
What are the advantages of moving to the Endpoint Central for agent scan?
AssetExplorer uses Endpoint Central for agent scan. It is a unified endpoint management tool for Windows, Linux, and macOS computers. During the scan, these agents fetch complete hardware details across Windows, Linux, and Mac machines.
Should the backup-restore operations be performed separately for Endpoint Central?
Yes. It is recommended to take a backup of Endpoint Central. Please refer to this link for more details.
Will there be any change in the license for the existing customers who deploy Endpoint Central agents for scanning?
No, there will be no changes in the license for the existing customers from build 6900 who deploy Endpoint Central agents.
With AssetExplorer and EndpointCentral integrated, what will happen if the number of assets purchased in Endpoint Central is lesser than AssetExplorer?
New customers of AssetExplorer (from build ≥ 6900) will have inventory and warranty features served from Endpoint Central for all assets in AssetExplorer. However, for features like remote control, chat, Wake-on-LAN, and system manager, an add-on license has to be purchased. Once the add-on license is purchased, these features will be supported for the number of assets purchased in the add-on license.
All existing AssetExplorer customers with Endpoint Central integration enabled already (before build ≥ 6900) will have inventory, warranty, and remote control features served from Endpoint Central for all assets in AssetExplorer. If the number of assets purchased in AssetExplorer is higher than the assets in Endpoint Central, inventory, warranty, and remote control features will be supported for all AssetExplorer assets. Other Endpoint Central features like Wake-on-LAN, system manager, chat, system tools, and remote shutdown would only work for assets purchased in Endpoint Central.
All existing AssetExplorer customers without Endpoint Central integration will have inventory, warranty, and remote control features served from Endpoint Central for all assets in AssetExplorer. For features including chat, Wake-on-LAN, and system manager, an add-on license has to be purchased. Once the add-on license is purchased, these features will be supported for the assets purchased in the add-on license.
What will be the AssetExplorer technician's role in Endpoint Central?
Technicians who have asset view permissions or the AERemoteControl role will be given the admin role in Endpoint Central. If these technicians are deleted from AssetExplorer, they will also be removed from Endpoint Central.
What happens if an asset that is managed in both AssetExplorer and Endpoint Central is deleted in AssetExplorer?
Assets in AssetExplorer are managed for both Endpoint Central and AssetExplorer. If an asset deleted in AssetExplorer does not have any Endpoint Central functionality, it will also be deleted in Endpoint Central. The agents installed in the client machines will be uninstalled too. However, if the asset deleted in AssetExplorer has an Endpoint Central functionality, it will not be deleted in Endpoint Central, and such assets will be added to the excluded list in AssetExplorer.
I'm new to AssetExplorer. How do I deploy an agent for scan?
Please refer to this link for deploying an agent.
I have Endpoint Central already running in my environment. How do I integrate AssetExplorer for scanning?
Please refer to this link for more details.
What are the prerequisites for Endpoint Central installation for agent scan?
Please refer to this link for more details.
What are the Endpoint Central Agent features?
- Agent-based inventory of Windows, Mac, and Linux machines
- Warranty information of devices
- Remote control *
- Chat *
- Wake-on-LAN *
- System manager *
Add-on licenses have to be purchased for features marked with (*).
What are the ports used for the scan?
Please refer to this link for more details.
How to track user devices that keep moving around and cannot be recorded in the corporate network?
Please refer to this link for more details.
What are the other uses of agents apart from scanning?
Endpoint Central Agents also come with remote control functionality and add-on tools. Please refer to this link for more details.
What are the various methods to deploy the agent on Windows machines?
Refer to the following methods to deploy Endpoint Central agents on Windows machines:
What are the various methods to deploy the agent on Linux machines?
Refer to the following methods to deploy Endpoint Central agents on Linux machines:
What are the various methods to deploy the agent on Mac machines?
Refer to the following methods to deploy Endpoint Central agents on Mac machines.
How can I image a Windows/Linux/Mac computer with Endpoint Central Agent on it?
Refer to the following links:
- Image a Windows computer with Endpoint Central agent
- Image a Linux computer with Endpoint Central agent
- Image a Mac computer with Endpoint Central agent
How to deploy the agent on a non-windows server
If AssetExplorer is installed on a non-Windows server, such as Linux, then Endpoint Central must be manually installed on another Windows machine, as Endpoint Central currently only supports Windows OS. This installation of Endpoint Central must then be integrated with AssetExplorer under Admin > Apps & Add-ons > Integrations > UEM Products. Once integrated, agent deployment can be managed from the Endpoint Central installed device. For more details, please refer to this link.
How to change the Endpoint Central database from Postgres to MSSQL
By default, Endpoint Central agents come with bundled PGSQL but also supports MSSQL. Click here for a list of MSSQL versions supported by Endpoint Central. For detailed instructions on migrating Endpoint Central to MSSQL, click here.
How to upgrade the agent?
The agent will automatically get updated as soon as a new agent gets released.
How to uninstall the agent
Please refer to the following links for more details.
How to configure NAT settings?
NAT settings allow you to specify the public IP Address to which data from the Endpoint Central Agents will be sent.
To configure NAT Settings,
- Go to Admin > Discovery > Agent Configuration.
- Specify the Public IP Address, and click Save.
Please refer to this link for more details.
How to update the server IP and ports in the agent if they are changed?
If agents are deployed on client machines and later the Endpoint Central server or port number is changed, the agents will fail to reach the server. You can rectify this by updating the Endpoint Central server name or port for the agents. Refer here for the port details.
Please refer to this link for detailed instructions on changing the port.
What is AssetExplorer remote server?
Please refer to this link for more details.
What if the number of technicians in AssetExplorer and Endpoint Central is different?
Even if the number of technicians is lesser in Endpoint Central than in AssetExplorer, all the AssetExplorer technicians will be allowed to perform agent-related functionalities such as inventory, remote control, and system manager within AssetExplorer.
Is agent-server communication secure?
Yes
Should Endpoint Central be upgraded separately for subsequent service packs?
While upgrading AssetExplorer to later versions, a few upgrades might require Endpoint Central also to be upgraded for compatibility. In such cases, a message would be displayed on the top banner in AssetExplorer. Please note that this upgrade must be performed manually.
Should backup-restore for Endpoint Central be performed separately?
If you have downloaded and installed Endpoint Central within AssetExplorer on a Windows server for inventory and remote control tools functionality, the backup and restore process for Endpoint Central needs to be done separately. For more information, please refer to this link.
Related Articles
Agent-Based Scan
How does an agent-based scan work? Refer to the following link: UEM Agent What are the OS supported in the agent-based scan? The following Windows OS versions are supported: Windows 10 Windows 8.1 Windows 8 Windows 7 Windows Vista Windows XP* ...Endpoint Central for Agent-Based Scan
AssetExplorer uses Endpoint Central agents (from build ≥ 6900) for scanning Windows, Linux, and Mac machines. About Endpoint Central ManageEngine Endpoint Central (formerly Desktop Central) is a unified endpoint management system. Agents from ...FAQs Related to Scan
How to perform a domain scan in AssetExplorer? When you install and launch AssetExplorer for the first time, it automatically detects all domains within your network and neighboring networks of the server where it's installed. To view a list of all ...Agent Configuration
Agent-based scanning is supported for Windows, Linux, and Mac machines. Before proceeding with an agent-based scan, Endpoint Central has to be installed. Click here to learn more. Configure Endpoint Central agent settings in AssetExplorer under Admin ...Configure Schedule Scan
Role Required: SDAdmiin AssetExplorer allows you to configure different scanning schedules to scan assets periodically. You can configure the settings to schedule a scan under Admin > Discovery > Schedule Scan. Schedule agent-based UEM scan: Enable ...