Extract Endpoint Central Log Files   

Extract Endpoint Central Log Files - Windows agent   

1. Go to the command prompt and navigate to the location, where Endpoint Central Agent is installed.
   
2. Type, dcagenttrayicon.exe -logs and press enter.
   
3. You can see that the Endpoint Central logs will be extracted and archived in the UEM_Agent folder.The file will be saved in .7z format, the file name will be 1_<system name>_ZOHOCORP.7z (Example: 1_win2000_ZOHOCORP.7z)
   
4. Open the Windows Run window (using Windows key + R) and execute "%programdata%/zohomeeting/log." This will open the Zoho Meeting logs folder.
   
5. Zip all the files and include the created zip file while uploading the logs.
   

Extract Endpoint Central Log Files - Mac agent   

1. Go to the Terminal
   
2. As shown in the image, navigate to the folder where Endpoint Central  agent is installed
   
3. Type ./dcagenttrayicon logs.
   
4. You can see that the Endpoint Central  logs will be extracted and archived in the UEM_Agent/ folder. The file will be saved in .zip format, the file name will be 1_<computer name>_ZOHOCORP.zip (Example: 1_MYMAC_ZOHOCORP.zip)
   

Extracting Endpoint Central Log Files - Linux agent   

1. Go to the Terminal
   
2. Navigate to the location where Endpoint Central  agent logs are located by using this command: cd < UEM_Agent >/logs
   
3. Type sudo ./CollectLogs.sh
   
4. You can see that the Endpoint Central  logs will be extracted and archived in the Endpoint_central_agent/< computer_name >_DCAgent_Logs.zip folder. The file will be saved in .zip format. You can upload/send this log file to the support team.
   

Extract AssetExplorer Logs 

1. Navigate to the AssetExplorer installation folder.
   
2. Go to <AssetExplorer home>\logs.
   
3. Compress the "logs" folder.