Configure Notification Rules

AssetExplorer allows you to define rules based on various criteria to automate notifications. Automated notifications keep stakeholders informed about important changes and events.

Role Required: SDAdmin

AssetExplorer offers a set of predefined notification rules for assets, purchases, contracts, and reports.  

To configure notification rules,

1. Go to Admin > Organizational Details > Notification Rules.
   
2. Click the relevant tab to view the list of predefined notification rules.
   
3. Enable one or more rules of your choice using the checkbox(es) against the rule.

• Related Articles

• Notification Tones

  Configure instance specific tones for important events in the application, which help you identify the event and take necessary action. You can configure notification tones for the following: Broadcast Messages: A notification tone plays each time ...

• Asset Sync Rules

  Asset sync rules enable you to populate CIs as assets in ServiceDesk Plus. Using sync rules, you can define which CI and what data should be synced from it. Any changes made to the data in the CI will be reflected in the corresponding asset. Sync ...

• CMDB Sync Rules

  CMDB Sync Rules CMDB sync rules enable you to populate assets, departments, service categories, software installations, support groups, and users as CIs in ServiceDesk Plus. Using sync rules, you can define which entity and what data to be synced ...

• Customize Notification Template

  Role Required: SDAdmin Go to Organizational Details > Notification Rules. Navigate to the relevant notification tab and click Customize Template against the desired rule. Modify the email subject and body as required. You can also add dynamic content ...

• Configure SysOIDs

  Role Required: SDAdmin To configure sysOIDs, go to Admin > Discovery > SNMP Configurations > Device Identification. Under this tab, you can manually add sysOIDs and edit available ones. Add a New SysOID Under the Device Identification tab, click New. ...