CMDB API

CMDB API


All product configuration items are accessible through the CMDB API. If one server relies on another server, the relationship between the two servers can also be established through the CMDB API.

Key points:
  1. Add CIs using the URL format: http://<servername>:<portnumber>/api/cmdb/ci/ (e.g. http://localhost:8080/api/cmdb/ci).
  2. Input is an XML string sent as POST attribute with key INPUT_DATA
  3. The operation name add should be sent as a POST attribute with key OPERATION_NAME
  4. The technician key should be sent as a POST attribute with key TECHNICIAN_KEY
  5. Product Names will be dynamically added if it's not already available in the app
  6. Technicians with asset addition rights can perform add operations on asset CIs (e.g. Workstations, Printers, etc.)
  7. SDAdmins can perform add operations on admin CIs (e.g. Business Service, Department, etc.)
  8. Newly added entries return the CI-ID and CI Name in the response
  9. Multiple CIs can be added using <record> </record> tags .
  10. All asset additional attributes can be added .
  11. Filters with relational operations can be used for updating assets.  
  12. The parameter Result Format - Optional specifies the return format (XML or JSON). If a result format is not specified, then API will return output in JSON format.
 

Add Configuration Items (CI) 

The various sample input CIs are given below.

Workstation/Server CI 

  1. <?xml version="1.0" encoding="UTF-8"?> 
  2.  <API version="1.0" locale="en">     
  3.      <records> 
  4.      <record> 
  5.          <parameter><name>CI Name</name><value>sdp-w2k3-2</value></parameter> 
  6.          <parameter><name>CI Type</name><value>Windows Workstation</value></parameter> 
  7.          <parameter><name>Product Name</name><value>Latitude Optimus</value></parameter> 
  8.          <parameter><name>Site</name><value>Japan</value></parameter> 
  9.         <parameter><name>Business Impact</name><value>High</value></parameter>
  10.         <parameter><name>Asset Tag</name><value>MY RES TAG</value></parameter>
  11.         <parameter><name>Resource Serial No.</name><value>KIJH-KPOJ-IOO9-IO98</value></parameter>
  12.         <parameter><name>Bar Code</name><value>(empty)</value></parameter>
  13.         <parameter><name>Cost</name><value>23.98</value></parameter>
  14.         <parameter><name>Vendor</name><value>Zoho Corp</value></parameter>
  15.         <parameter><name>Expiry Date</name><value>2010-08-23</value></parameter>
  16.         <parameter><name>Warranty Expiry Date</name><value>2010-08-23</value></parameter>
  17.         <parameter><name>Acquisition Date</name><value>2008-8-23</value></parameter>
  18.         <parameter><name>Location</name><value>(empty)</value></parameter>
  19.         <parameter><name>Asset State</name><value>In use</value></parameter>        
  20.         <parameter><name>Location</name><value>Japan</value></parameter>
  21.         <parameter><name>Description</name><value>Japan\r\nAXL</value></parameter>
  22.         <parameter><name>Barcode</name><value>101001100010101</value></parameter>
  23.         <parameter><name>Service Tag</name><value>AXL90OSASASD</value></parameter>
  24.         <parameter><name>Total Memory</name><value>1024</value></parameter>
  25.         <parameter><name>Virtual Memory</name><value>1024</value></parameter>
  26.         <parameter><name>OS</name><value>Microsoft Windows XP Professional 2007</value></parameter>
  27.         <parameter><name>Service Pack</name><value>Microsoft Windows XP Professional 2007</value></parameter>
  28.         <parameter><name>Manufacturer</name><value>Zoho Corp</value></parameter>
  29.         <parameter><name>Monitor Type</name><value>LG 360</value></parameter>
  30.         <parameter><name>Monitor Manufacturer</name><value>LCD Flat monitor</value></parameter>
  31.         <parameter><name>Monitor Serial Number</name><value>AADSD90KL88767</value></parameter>
  32.         <parameter><name>Mouse Type</name><value>LOGITECH</value></parameter>
  33.         <parameter><name>Mouse Manufacturer</name><value>Microsoft Corp</value></parameter>
  34.         <parameter><name>Mouse Serial Number</name><value>MOUSE_AADSD90KL88767</value></parameter>
  35.         <parameter><name>Keyboard Type</name><value>LG 480</value></parameter>
  36.         <parameter><name>Keyboard Manufacturer</name><value>Microsoft Corp</value></parameter>
  37.         <parameter><name>Keyboard Serial Number</name><value>KBD_AADSD90KL88767</value></parameter>
  38.         <!-- Adding ownership details -->
  39.         <multi-valued-parameter name="Assign Ownership">
  40.             <record>
  41.                 <parameter><name>Department</name><value>Sales</value></parameter>
  42.                 <parameter><name>Department's site</name><value>Pleasanton,CA</value></parameter>
  43.             </record>
  44.         </multi-valued-parameter>
  45.         <multi-valued-parameter name="Asset Lease Information">
  46.             <record>
  47.                 <parameter><name>Start Date</name><value>2010-09-21</value></parameter>
  48.                 <parameter><name>End Date</name><value>2011-09-21</value></parameter>
  49.             </record>
  50.         </multi-valued-parameter>        
  51.         <multi-valued-parameter name="Network Details">
  52.             <record>
  53.                 <parameter><name>DHCP Server</name><value>www.dbexplorer.com</value></parameter>
  54.                 <parameter><name>IP Address</name><value>192.168.112.234</value></parameter>
  55.                 <parameter><name>MAC Address</name><value>AS2.168.112.234</value></parameter>
  56.                 <parameter><name>NIC</name><value>MY NIC</value></parameter>
  57.                 <parameter><name>Network</name><value>192.168.112.0</value></parameter>
  58.             </record>
  59.             <record>
  60.                 <parameter><name>DHCP Server</name><value>www.dbexplorer1.com</value></parameter>
  61.                 <parameter><name>IP Address</name><value>192.168.112.233</value></parameter>
  62.                 <parameter><name>MAC Address</name><value>AS2.168.112.232</value></parameter>
  63.                 <parameter><name>NIC</name><value>MY NIC-1</value></parameter>
  64.                 <parameter><name>Network</name><value>192.168.112.12</value></parameter>
  65.             </record>
  66.         </multi-valued-parameter>
  67.         <multi-valued-parameter name="Processor Details">
  68.             <record>
  69.                 <parameter><name>Processor Count</name><value>1</value></parameter>
  70.                 <parameter><name>Processor Type</name><value>Intel.</value></parameter>
  71.                 <parameter><name>Processor Speed</name><value>1025</value></parameter>
  72.                 <parameter><name>Processor Manufacturer</name><value>SSL Corporation</value></parameter>
  73.             </record>
  74.             <record>
  75.                 <parameter><name>Processor Count</name><value>1</value></parameter>
  76.                 <parameter><name>Processor Type</name><value>Intel.</value></parameter>
  77.                 <parameter><name>Processor Speed</name><value>2025</value></parameter>
  78.                 <parameter><name>Processor Manufacturer</name><value>SSL Corporation (India)</value></parameter>
  79.             </record>
  80.         </multi-valued-parameter>
  81.         <!-- Asset/Workstation Additional parameters Start -->
  82.         <parameter><name>Cost Center</name><value>Sales</value></parameter>
  83.         <parameter><name>Account Number</name><value>0166440001754</value></parameter>
  84.         <parameter><name>Resolution</name><value>NO RESULT</value></parameter>
  85.         <parameter><name>Bank Account</name><value>1298374</value></parameter>
  86.         <parameter><name>Depreciation Amount</name><value>2022</value></parameter>
  87.         <parameter><name>Renewal Date</name><value>2010-10-23</value></parameter>
  88.         <parameter><name>My Child Data</name><value>Japan-Kollam</value></parameter>        
  89.         <parameter><name>Asset Data</name><value>My data Textas</value></parameter>
  90.         <parameter><name>Asset Number</name><value>98765</value></parameter>
  91.         <!-- Asset Additional parameters Start -->
  92.     </record>
  93.     </records>
  94. </API>    

Other IT Asset(s) CIs 

Refer to the below xml for adding IT assets like Firewall, Keyboard, Printer, Projector, Router, Scanner, Storage Device, and Switch.
<?xml version="1.0" encoding="UTF-8"?> 
  1.  <API version="1.0" locale="en"> 
  2.      <records> 
  3.      <record> 
  4.          <parameter><name>Name</name><value>192.168.112.1</value></parameter> 
  5.          <parameter><name>CI Type</name><value>Access Point</value></parameter> 
  6.          <parameter><name>Product Name</name><value>Cisco 123 ACC</value></parameter> 
  7.          <parameter><name>Site</name><value>Japan</value></parameter> 
  8.          <parameter><name>Business Impact</name><value>High</value></parameter>         
  9.          <parameter><name>Asset Tag</name><value>MY RES TAG</value></parameter> 
  10.          <parameter><name>Resource Serial No.</name><value>KIJH-KPOJ-IOO9-IO98</value>
  11.         </parameter> 
  12.          <parameter><name>Bar Code</name><value>(empty)</value></parameter> 
  13.          <parameter><name>Cost</name><value>23.98</value></parameter> 
  14.          <parameter><name>Vendor</name><value>Zoho Corp</value></parameter> 
  15.          <parameter><name>Expiry Date</name><value>2010-08-23</value></parameter> 
  16.          <parameter><name>Warranty Expiry Date</name><value>2010-08-23</value></parameter> 
  17.          <parameter><name>Acquisition Date</name><value>2008-8-23</value></parameter> 
  18.          <parameter><name>Location</name><value>(empty)</value></parameter> 
  19.          <parameter><name>Asset State</name><value>in use</value></parameter>         
  20.          <parameter><name>Location</name><value>Japan</value></parameter> 
  21.          <parameter><name>Description</name><value>Japan - AXL</value></parameter> 
  22.          <parameter><name>Barcode</name><value>101001100010101</value></parameter> 
  23.          <!-- Asset Additional parameters Start --> 
  24.          <parameter><name>Cost Center</name><value>Sales</value></parameter> 
  25.          <parameter><name>Account Number</name><value>0166440001754</value></parameter> 
  26.          <parameter><name>Resolution</name><value>NO RESULT</value></parameter> 
  27.          <parameter><name>Bank Account</name><value>112</value></parameter> 
  28.          <parameter><name>Depreciation Amount</name><value>2022</value></parameter> 
  29.          <parameter><name>Renewal Date</name><value>2010-10-23</value></parameter> 
  30.          <parameter><name>Asset Data</name><value>My data Textas</value></parameter> 
  31.          <parameter><name>Asset Date</name><value>2011-09-23</value></parameter> 
  32.          <parameter><name>Asset Number</name><value>98765</value></parameter> 
  33.          <!-- Asset Additional parameters Start --> 
  34.          <multi-valued-parameter name="Assign Ownership"> 
  35.           <record> 
  36.              <parameter><name>Associate to Asset</name><value>192.168.11.29</value> 
  37.               <parameter><name>Department's site</name><value>Pleasanton,CA</value></parameter> 
  38.           </record> 
  39.          </multi-valued-parameter> 
  40.          <multi-valued-parameter name="Asset Lease Information"> 
  41.          <record> 
  42.              <parameter><name>Start Date</name><value>2010-09-21</value></parameter> 
  43.              <parameter><name>End Date</name><value>2011-09-21</value></parameter> 
  44.          </record> 
  45.          </multi-valued-parameter> 
  46.      </record> 
  47.      </records> 
  48.  </API> 

Software CI 

  1. <?xml version="1.0" encoding="UTF-8"?> 
  2.  <API version="1.0" locale="en"> 
  3.      <records> 
  4.      <record> 
  5.          <parameter><name>Name</name><value>zenity-1</value></parameter> 
  6.          <parameter><name>CI Type</name><value>Database</value></parameter> 
  7.          <parameter><name>Site</name><value>Japan</value></parameter> 
  8.          <parameter><name>Description</name><value>Adding a software instance</value></parameter> 
  9.          <parameter><name>Software</name><value>zenity</value></parameter> 
  10.          <parameter><name>Workstation</name><value>nprasanna-0157.csez.zohocorpin.com</value></parameter> 
  11.          <parameter><name>Installation Path</name><value>C:\AdventNet\ME\SSL Reports</value></parameter> 
  12.          <parameter><name>Version</name><value>1.0.0</value></parameter> 
  13.          <parameter><name>Installed On</name><value>2011-01-28</value></parameter> 
  14.          <parameter><name>License Key</name><value>SADD-DSDS-SK90-KSAL</value></parameter> 
  15.      </record> 
  16.      <record> 
  17.          <parameter><name>Name</name><value>Accelerometer</value></parameter> 
  18.          <parameter><name>CI Type</name><value>Web Server</value></parameter> 
  19.          <parameter><name>Site</name><value>China</value></parameter> 
  20.          <parameter><name>Description</name><value>Adding a software instance</value></parameter> 
  21.          <parameter><name>Software</name><value>Apache Tomcat 6.0.18</value></parameter> 
  22.          <parameter><name>Workstation</name><value>nprasanna-0157.csez.zohocorpin.com</value></parameter> 
  23.          <parameter><name>Installation Path</name><value>C:\Program Files\Apache\Apache Tomcat</value></parameter> 
  24.          <parameter><name>Version</name><value>6.0.10</value></parameter> 
  25.          <parameter><name>Installed On</name><value>2013-01-28</value></parameter> 
  26.          <parameter><name>License Key</name><value>SAADD-DSDS-SK90-KSAL</value></parameter> 
  27.      </record> 
  28.      </records> 
  29.  </API>

Add Non IT Assets 

Business Service CI 

  1. <?xml version="1.0" encoding="UTF-8"?>
  2. <API version="1.0" locale="en">        
  3.      <records>
  4.      <record>
  5.          <parameter><name>CI Name</name><value>Tomcat Server 8</value></parameter>
  6.          <parameter><name>CI Type</name><value>Business Service</value></parameter>
  7.          <parameter><name>Site</name><value>China</value></parameter>
  8.          <parameter><name>Business Impact</name><value>High</value></parameter>
  9.          <parameter><name>Description</name><value>Domain Conroller </value></parameter>
  10.          <parameter><name>Availability Target(%)</name><value>200</value></parameter>
  11.          <parameter><name>Service Support Hours</name><value>24X5</value></parameter>
  12.          <parameter><name>Cost</name><value>8080</value></parameter>
  13.          <parameter><name>Incident restoration target</name><value>90%</value></parameter>        
  14.          <parameter><name>Global Attr</name><value>Gobal attribute</value></parameter>        
  15.      </record>
  16.      </records>
  17. </API> 

Department CI

  1. <?xml version="1.0" encoding="UTF-8"?> 
  2.  <API version="1.0" locale="en">     
  3.      <records> 
  4.      <record> 
  5.          <parameter><name>Name</name><value>Research and Development1</value></parameter> 
  6.          <parameter><name>CI Type</name><value>Department</value></parameter> 
  7.          <parameter><name>Site</name><value>Japan</value></parameter> 
  8.          <parameter><name>Business Impact</name><value>Medium</value></parameter> 
  9.          <parameter><name>Description</name><value>Research and development</value></parameter>         
  10.      </record> 
  11.      </records> 
  12.  </API> 

Update Configuration (CI) 

The various sample inputs to update CIs are given below:

Workstation/Server CI

  1.  ?xml version="1.0" encoding="UTF-8"?> 
  2.  <API version="1.0" > 
  3.      <citype> 
  4.          <name>Windows Workstation</name> 
  5.          <criterias> 
  6.              <criteria> 
  7.                  <parameter> 
  8.                      <name compOperator="IS">CI Name</name> 
  9.                      <value>sdp-w2k3-13</value> 
  10.                  </parameter> 
  11.              </criteria> 
  12.          </criterias> 
  13.          <newvalue> 
  14.          <record> 
  15.          <!-- Product Name/Type cannot be updated using Update Operations--> 
  16.          <!--parameter><name>Product Name</name><value>Unknown Server</value></parameter--> 
  17.          <parameter><name>Site</name><value>China</value></parameter>         
  18.          <parameter><name>Asset Tag</name><value>MY RES TAG_1</value></parameter> 
  19.          <parameter><name>Asset State</name><value>In use</value></parameter> 
  20.          <parameter><name>Asset Serial No.</name><value>KIJH-KPOJ-IOO9-IO98_1</value></parameter> 
  21.          <parameter><name>Cost</name><value>1223.98</value></parameter> 
  22.          <parameter><name>Vendor</name><value>HP</value></parameter> 
  23.          <parameter><name>Expiry Date</name><value>2012-08-23</value></parameter> 
  24.          <parameter><name>Warranty Expiry Date</name><value>2012-08-23</value></parameter> 
  25.          <parameter><name>Acquisition Date</name><value>2002-8-23</value></parameter> 
  26.          <parameter><name>Location</name><value>Beijing</value></parameter> 
  27.          <parameter><name>Business Impact</name><value>High</value></parameter> 
  28.          <parameter><name>Description</name><value>Beijing\r\nAXL_EXT</value></parameter> 
  29.          <parameter><name>Barcode</name><value>101001100010101_1</value></parameter> 
  30.          <!-- Inventory data --> 
  31.          <parameter><name>Service Tag</name><value>AXL90OSASASD_1</value></parameter> 
  32.          <parameter><name>Total Memory</name><value>2024</value></parameter> 
  33.          <parameter><name>Virtual Memory</name><value>2024</value></parameter> 
  34.          <parameter><name>OS</name><value>Microsoft Windows XP Professional 2010</value></parameter> 
  35.          <parameter><name>Service Pack</name><value>Microsoft Windows XP Professional 2010</value></parameter> 
  36.          <parameter><name>Disk space</name><value>22</value></parameter> 
  37.          <parameter><name>Manufacturer</name><value>HP</value></parameter> 
  38.          <parameter><name>Is Virtual</name><value>true</value></parameter> 
  39.          <parameter><name>Monitor Type</name><value>LG 360_EXT</value></parameter> 
  40.          <parameter><name>Monitor Manufacturer</name><value>LCD Flat monitor_EXT</value></parameter> 
  41.          <parameter><name>Monitor Serial Number</name><value>AADSD90KL88767_EDXT</value></parameter> 
  42.          <parameter><name>Mouse Type</name><value>LOGITECH_EXT</value></parameter> 
  43.          <parameter><name>Mouse Manufacturer</name><value>Microsoft Corporation</value></parameter> 
  44.          <parameter><name>Mouse Serial Number</name><value>MOUSE_AADSD90KL88767_EXT</value></parameter> 
  45.          <parameter><name>Keyboard Type</name><value>LG 480_EXT</value></parameter> 
  46.          <parameter><name>Keyboard Manufacturer</name><value>Microsoft Corporation</value></parameter> 
  47.          <parameter><name>Keyboard Serial Number</name><value>KBD_AADSD90KL88767_EXT</value></parameter>         
  48.          <!-- Asset Additional fields --> 
  49.          <parameter><name>Asset Data</name><value>My data\r\nTextas_EXT</value></parameter> 
  50.          <parameter><name>Asset Date</name><value>2012-09-23</value></parameter> 
  51.          <parameter><name>Asset Number</name><value>987654321</value></parameter> 
  52.          <!-- Workstation Additional fields --> 
  53.          <parameter><name>WS Data</name><value>My data\r\nTextas_EXT</value></parameter> 
  54.          <parameter><name>WS Date</name><value>2013-09-23</value></parameter> 
  55.          <parameter><name>WS Number</name><value>987654321</value></parameter> 
  56.          <!-- Ownership details --> 
  57.          <multi-valued-parameter name="Assign Ownership"> 
  58.              <record> 
  59.                  <parameter><name>Department</name><value>Finance</value></parameter> 
  60.                  <parameter><name>Department's site</name><value>Pleasanton,CA</value></parameter> 
  61.              </record> 
  62.          </multi-valued-parameter> 
  63.          <multi-valued-parameter name="Asset Lease Information"> 
  64.              <record> 
  65.                  <parameter><name>Start Date</name><value>2013-09-21</value></parameter> 
  66.                  <parameter><name>End Date</name><value>2013-09-21</value></parameter> 
  67.              </record> 
  68.          </multi-valued-parameter> 
  69.          <multi-valued-parameter name="Network Details"> 
  70.              <record> 
  71.                  <parameter><name>DHCP Server</name><value>www.dbexplorer.com_bak</value></parameter> 
  72.                  <parameter><name>IP Address</name><value>192.168.112.200</value></parameter> 
  73.                  <parameter><name>MAC Address</name><value>AS2.168.112.200</value></parameter> 
  74.                  <parameter><name>NIC</name><value>MY NIC_BAK</value></parameter> 
  75.                  <parameter><name>Network</name><value>192.168.112.255</value></parameter> 
  76.              </record> 
  77.              <record> 
  78.                  <parameter><name>DHCP Server</name><value>www.dbexplorer1.com_BAK</value></parameter> 
  79.                  <parameter><name>IP Address</name><value>192.168.112.255</value></parameter> 
  80.                  <parameter><name>MAC Address</name><value>AS2.168.112.255</value></parameter> 
  81.                  <parameter><name>NIC</name><value>MY NIC-1_BAK</value></parameter> 
  82.                  <parameter><name>Network</name><value>192.168.112.100</value></parameter> 
  83.              </record> 
  84.          </multi-valued-parameter> 
  85.          <multi-valued-parameter name="Processor Details"> 
  86.              <record> 
  87.                  <parameter><name>Processor Count</name><value>2</value></parameter> 
  88.                  <parameter><name>Processor Type</name><value>Intel Inside 2</value></parameter> 
  89.                  <parameter><name>Processor Speed</name><value>2025</value></parameter> 
  90.                  <parameter><name>Processor Manufacturer</name><value>SSL Corporation_BAK</value></parameter> 
  91.              </record> 
  92.              <record> 
  93.                  <parameter><name>Processor Count</name><value>2</value></parameter> 
  94.                  <parameter><name>Processor Type</name><value>Intel Inside 2</value></parameter> 
  95.                  <parameter><name>Processor Speed</name><value>4025</value></parameter> 
  96.                  <parameter><name>Processor Manufacturer</name><value>SSL Corporation (India)_bak</value></parameter> 
  97.              </record> 
  98.          </multi-valued-parameter> 
  99.          </record> 
  100.          </newvalue> 
  101.      </citype>     
  102.  </API> 

Other Asset CI Update

  1. <?xml version="1.0" encoding="UTF-8"?> 
  2.  <API version="1.0" >         
  3.      <citype> 
  4.          <name>Access Point</name> 
  5.          <criterias> 
  6.              <criteria> 
  7.                  <parameter> 
  8.                      <name compOperator="IS">CI Name</name> 
  9.                      <value>192.168.112.33</value> 
  10.                  </parameter> 
  11.              </criteria> 
  12.          </criterias> 
  13.          <newvalue> 
  14.          <record> 
  15.              <!-- Product Name/Type cannot be updated using Update Operations--> 
  16.              <!--parameter><name>CI Name</name><value>(empty)</value></parameter--> 
  17.              <!--parameter><name>CI Type</name><value>My Test Access1</value></parameter--> 
  18.              <!--parameter><name>Product Name</name><value>My Access Point1</value></parameter--> 
  19.              <parameter><name>Site</name><value>chennai</value></parameter> 
  20.              <parameter><name>Asset Tag</name><value>MY RES TAG-1</value></parameter> 
  21.              <parameter><name>Serial Number</name><value>KIJH-KPOJ-IOO9-IO98-EXT</value></parameter> 
  22.              <parameter><name>Barcode</name><value>MY BAR CODE</value></parameter> 
  23.              <parameter><name>Cost</name><value>68884.98</value></parameter> 
  24.              <parameter><name>Vendor</name><value>Zoho Corp</value></parameter> 
  25.              <parameter><name>Expiry Date</name><value>2011-08-23</value></parameter> 
  26.              <parameter><name>Warranty Expiry Date</name><value>2011-08-23</value></parameter> 
  27.              <parameter><name>Acquisition Date</name><value>2011-09-23</value></parameter> 
  28.              <parameter><name>Location</name><value>Porur</value></parameter> 
  29.              <parameter><name>Asset State</name><value>In Use</value></parameter> 
  30.              <parameter><name>Business Impact</name><value>high</value></parameter> 
  31.              <parameter><name>Description</name><value>Mydescription</value></parameter> 
  32.              <!-- Multi value parameters --> 
  33.              <multi-valued-parameter name="Assign Ownership"> 
  34.                  <record> 
  35.                     <parameter><name>Associate to Asset</name><value>sdp-w2k3-13</value></parameter> 
  36.                     <parameter><name>Department's site</name><value>Pleasanton,CA</value></parameter> 
  37.                  </record> 
  38.              </multi-valued-parameter>     
  39.              <multi-valued-parameter name="Asset Lease Information"> 
  40.                  <record> 
  41.                     <parameter><name>Start Date</name><value>2010-09-21</value></parameter> 
  42.                     <parameter><name>End Date</name><value>2011-09-21</value></parameter> 
  43.                  </record> 
  44.              </multi-valued-parameter> 
  45.          </record> 
  46.          </newvalue> 
  47.      </citype> 

Business Service CI Update

  1. <?xml version="1.0" encoding="UTF-8"?> 
  2.  <API version="1.0" >     
  3.      <citype> 
  4.          <name>Business Service</name> 
  5.          <criterias> 
  6.              <criteria> 
  7.                  <parameter> 
  8.                      <name compOperator="IS">Name</name> 
  9.                      <value>Tomcat Server 8</value> 
  10.                  </parameter> 
  11.              </criteria> 
  12.          </criterias> 
  13.          <newvalue> 
  14.          <record> 
  15.              <parameter><name>Site</name><value>Japan</value></parameter> 
  16.              <parameter><name>Business Impact</name><value>Low</value></parameter> 
  17.              <parameter><name>Description</name><value>Tokyo \ !@#$%^\*\r\nAXL-EXT</value></parameter> 
  18.              <parameter><name>Service Support Hours</name><value>12345678</value></parameter> 
  19.              <parameter><name>Owned By</name><value>Charles</value></parameter> 
  20.              <parameter><name>Cost</name><value>1234</value></parameter> 
  21.              <parameter><name>Incident restoration target</name><value>12345</value></parameter> 
  22.              <parameter><name>Availability Target(%)-1</name><value>500</value></parameter> 
  23.              <parameter><name>Technician</name><value>np</value></parameter> 
  24.              <parameter><name>Service Port</name><value>9090</value></parameter> 
  25.              <parameter><name>Cost Center</name><value>Finance</value></parameter>             
  26.              <parameter><name>Global Attr</name><value>Finance</value></parameter>             
  27.          </record> 
  28.          </newvalue> 
  29.      </citype> 
  30.  </API> 

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