Asset Relationships

Asset Relationships

Asset Relationships 

Asset relationships help you track the dependencies of an asset and provide visibility over how an asset is structured within a customer's IT infrastructure.

In the Relationships tab within an asset details page, you can map and track the following asset dependencies:

Dependencies
Description
Example
Connected Assets
Assets that are connected to the current asset through a network or an integration and are not owned by any user.
Printer on the same network as the asset.
Connected Business Services
Business services that rely on the asset.
 
Email services, internet access, VoIP services.
Attached Assets
Assets that are directly connected to the asset owned by a user. The state of these assets will be changed to In use after they are attached.
Printer attached to a workstation.
Attached Components
Hardware/software components that are part of the asset.
Keyboard, Mouse, Monitor.
 
To map the connected assets and business services, click Attach on the relevant card under the Connected branch and select the required assets and business services from the drop-down in the pop-up.

To map the attached assets and components, click Attach on the relevant card under the Attached branch and select the required assets and components from the drop-down in the pop-up.

Alternatively, use the Add Relationship drop-down within the tab to connect or attach the required dependencies. You can click Assign/Associate to assign the current asset to the required user/department/site or associate an asset.

The assigned user/department will be shown in the relationship map under the Assigned To branch and on the right pane. The associated asset will be shown in the relationship map under the Associated To branch and on the right pane. Click the plus icon (+) on the relevant card to change the association. 

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